SME’s or small businesses obviously need to be cost aware, but want the features available that large businesses enjoy. Low upfront cost of an analog telephone system are desirable but we must consider the ongoing financial implications. Pricing factors have driven increased competition in both digital and analog, and digital does require a professional installation. But an on-site phone system requires more technical configuration than a new cloud-based system that uses your existing computer network.
Before you leap… do your research! Before purchasing a new phone system you need to future proof and decide on the features that support your businesses operational needs. Any office manager or administrative support staff can learn to operate a software-based digital PBX as the inferfaces are generally easy to use.